Advent Case Management’s Nurse Triage Hotline gives employers and injured employees immediate access to experienced nurses who understand workplace injuries and workers’ compensation. Available 24 hours a day, 7 days a week, the service provides timely clinical guidance at the moment an injury occurs, helping employees understand the appropriate next step in care while giving employers greater confidence in the response process.

Our nurses assess the reported injury, provide appropriate self-care guidance when clinically indicated, and help direct employees to the right level of medical care when additional treatment is needed. By helping avoid unnecessary emergency room visits and inappropriate medical utilization, the Nurse Triage Hotline can support better cost control, reduce lost work time, and promote more efficient claim management.

With round-the-clock access, rapid clinical guidance, timely follow-up, and a focus on appropriate care, Advent Case Management’s Nurse Triage Hotline helps employers create a more responsive workplace injury program while supporting healthier employees, better outcomes, and a smoother return-to-work process.